FAQ
Quick answers about WhatsApp, Shopify and easymessage.
Can I use my current WhatsApp Business app number?
Only if you move it to the WhatsApp Business Platform, which removes it from the phone app. Many stores use a new number for automatic messages.
Do I need Meta business verification?
You can start without it, with limits on how many customers you can message per day. Verifying your business in Meta Business settings raises the limits.
Who pays for WhatsApp messages?
Meta charges conversation fees to your WhatsApp Business account. Your easymessage plan covers the software. See Plans and billing.
Can I send messages in Arabic?
Yes. Create the template in Arabic. Right-to-left text shows correctly in the preview and on customers' phones.
Does it work with cash on delivery?
Yes. The Cash on delivery order trigger lets you ask customers to confirm, which cuts down failed deliveries.
Will customers be spammed?
No. Marketing messages only go to customers who accepted marketing. Smart sending skips people you messaged recently, and anyone can reply STOP.
Still stuck? Contact us — tell us what you tried and what you see, and we'll help you finish the setup.