Data deletion

This page explains how to have your data deleted from easymessage. It is also our data-deletion instructions for Meta and Shopify.

If you're a merchant

1. Disconnect WhatsApp on the Connections page, and uninstall easymessage in your Shopify admin (Settings → Apps). This stops all messages and deletes the stored access tokens.
2. To close your account and delete everything — templates, flows, customers, messages and inbox files — use our contact form from the email address on the account, with the subject “Delete my account”.
3. We confirm by email and delete the data within 30 days. Invoices we must keep by law are kept, without your customers' data.

Uninstalling easymessage from Shopify also disconnects your store immediately, and Shopify then asks us to delete the store's data.

If you're a shopper

easymessage sends WhatsApp messages on behalf of online stores. The store decides what is sent and holds your data, so the fastest way is to ask the store to delete your data — in Shopify, that sends us an erasure request and we delete your messages and details for that store.

To stop marketing messages, reply STOP in the WhatsApp chat. You can also use our contact form with your phone number and the store's name, and we'll pass your request to the store and delete what we hold for it within 30 days.

Facebook / Meta sign-in

If you connected WhatsApp through Meta, you can remove easymessage from your Meta Business settings under Business integrations; then contact us as above to delete the data we already have.